Welsh Government

Communication skills in research 2 – managing challenges and difficult behaviour

Facilitator: Rachel Harrison, Rachel Harrison Associates Ltd. 

Course Outline:  

Excellent communication skills are an essential requirement of high-quality research practice. This course is aimed at people who wish to address challenges in communication and manage difficult behaviour within their working relationships in the research setting. 

The course will cover the principles of assertive communication, conflict management, principles and practice of Transactional Analysis and trouble-shooting. 

For delegates seeking a more introductory course, please see Communication Skills in Research 1 – Creating and Maintaining Effective Working Relationships.

Please note a certificate of attendance will only be issued if delegates complete all elements of the training. Times will be confirmed on receipt of the registration form.


Following the training, participants will be able to: 

  • consider the place and importance of conflict in the workplace and how to make the most of the opportunities it presents;
  • explore ways of working through difficult and conflicting situations in the workplace;
  • debate and identify key approaches to challenging workplace situations and review ways of dealing with these;
  • identify strengths and weakness in personal responses to conflict situations and approaches to challenging behaviour.

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